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The Oxford English Dictionary defines trust as "firm belief in the reliability, truth, ability, or strength of character." Other dictionaries give a host of synonyms: Reliable, good, honest, effective, fair; confidence, integrity, strength, ability, surety.
There are many examples of heirs being surprised by charitable gifts and challenging the legitimacy of these gifts, accusing the organization of exerting undue influence. Help avoid potential problems for your organization.
As a major gift officer you’ve developed a great relationship with Shirley Knot, a significant donor to your organization. How would you handle this potentially complicated situation that arises with Shirley?